How can my artist be separated if they have the same name as an artist already in your system?

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• What if there is no image showing for an Artist, Album or Song dashboard?

  Please submit artist and album artwork to: Submit a Ticket The image should be a JPEG file 250 kb in size squared at 1000 x 1000 pixels. It will be uploaded as soon as possible.

• Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?

  When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex". What does that mean? Your file has artwork attached and/or extra coding.  Please remove any artwork and ...

• Will the Mediabase and Billboard panels still be separate?

  Yes, the panels will remain separate. During this transition there may be an adjustment period within Billboard based on the stations that are currently monitored.

• Why can I no longer see my music in the Virtual Encode system? Has it been retained?

  Virtual Encode is a digital delivery site where you upload music and we remove it for encoding. Music is stored on the Virtual Encode site for 30 days. After 30 days the music is removed to make room for new music uploads.  After 2 years, the history ...

• Are you merging websites/products/companies or will they remain separate?

  This is NOT a merger of companies, but a partnership to provide mutual clients with the best data and product offerings possible. If you were a user of any BDS products, you should have received an account from Mediabase. Please contact Mediabase at ...