Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?
When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex".
What does that mean?
Your file has artwork attached and/or extra coding. Please remove any artwork and make sure your MP3's are in the following settings:
- Bit Rate: 128 Frequency
- Sample Rate: 44100
- Mode: Stereo
- No Artwork
- No ID3 Tagging
If you do not have a way to change or convert an mp3, you can email the file to firstname.lastname@example.org.
In the email body, please include:
- Artist Name
- Song Title
- Label (If you have one)
How can I get set up with Virtual Encode to register my music?
Please email our Client services team at email@example.com with "Virtual Encode" as the subject line. Be sure to include the following information in the body for access: First Name Last Name Email Phone Number Company
If I can't use Virtual Encode, can I still submit my music?
If you can't use Virtual Encode, you can send mp3's to firstname.lastname@example.org. In the request, include the following: mp3 file Artist Name Song Title Label name (If you have one) Mix Type or what version it is (Radio, album, explicit, clean, remix etc.)
How do I update an email or phone number of my Virtual Encode account?
Submit a ticket below or send an email to email@example.com. In the ticket or email, let us know you have a Virtual Encode account. In the request include the following: First & Last Name of the account user Specify what ...
What if I lost my Virtual Encode username or password? How do I retrieve my VE credentials?
If you can't remember your Virtual Encode username and/or password, please try to find the original email with your login information. If you are unable to locate your original email, submit a ticket below or email ...
Why did my song disappear from my Virtual Encode account?
The Virtual Encode website allows you to see all of songs you have uploaded for encoding into the BDS system along with information about when they were encoded. For capacity reasons, songs disappear from Virtual Encode after a finite period of time. ...