How do I request a new password?

How do I request a new password?

If you do not remember your password, please follow the following steps:
  1. Click on the "Need help signing in?" link at the bottom of the login screen.
  2. Click on the "Forgot password?" link.
  3. Enter your email address in the "Reset Password" screen.
  4. Click on the "Reset via Email" button.
  5. An email with instructions on resetting your password will be sent to you. Please follow the instructions in the email.
If you don't see the email please check your spam folder.

    • Related Articles

    • How do I reset my Music Connect Mobile password?

      Music Connect Mobile uses a separate login from Music Connect Web. You will need to register and set a password.  Changing your password in Music Connect Mobile does not update your Web password or the other way around. To reset your password: Open ...
    • Why do you need access to my email address?

      When you log in for the first time, we request permission to view your email address. Your email address is used as your user name. If you do not allow us to view your email address, you will not be able to use Music Connect. For more details about ...
    • How do I access Music Connect?

      Please visit to access Music Connect.  Music Connect is a subscription-based service, which requires an active "Luminate Data" account. If you do not have a Luminate Data account and would like to know more about ...
    • How do I activate my account?

      To access Music Connect, you must have an active Luminate Data account. Once your account has been set up, you should receive an email titled: "Activate Your Music Connect Account Now" (the email is sent from "Luminate Data < ...
    • What if I lost my Virtual Encode username or password? How do I retrieve my VE credentials?

      If you can't remember your Virtual Encode username and/or password, please try to find the original email with your login information.  If you are unable to locate your original email, submit a ticket below or email ...