Why do you need access to my email address?
When you log in for the first time, we request permission to view your email address. Your email address is used as your user name.
If you do not allow us to view your email address, you will not be able to use Music Connect.
How do I request a new password?
If you do not remember your password, please follow the following steps: Click on the "Need help signing in?" link at the bottom of the login screen. Click on the "Forgot password?" link. Enter your email address in the "Reset Password" screen. Click ...
How do I update an email or phone number of my Virtual Encode account?
Submit a ticket below or send an email to firstname.lastname@example.org. In the ticket or email, let us know you have a Virtual Encode account. In the request include the following: First & Last Name of the account user Specify what ...
How do I activate my account?
To access Music Connect, you must have an active "Luminate Data" account. Once your account has been set up, you should receive an email titled "Activate Your Music Connect Account Now" (the email is sent from "Luminate Data (formerly MRC Data) < ...
How do I access Music Connect?
Please visit https://musicconnect.mrc-data.com/ to access Music Connect. Music Connect is a subscription-based service, which requires an active "Luminate Data" account. If you do not have a Luminate Data account and would like to know more about ...
I want to receive an email containing the airplay charts.
In BDSRealtime go to "Monday .PDF" to set up a weekly email that contains the airplay charts. After selecting the Charts you want to receive on the "Charts" tab be sure to go to "Get Reports" and select whether you want to receive the "Monday Morning ...