When should Pre-sale orders be reported?

When should Pre-sale orders be reported?

Mail order pre-sale orders should NOT be reported until those units actually ship to the customers.

Digital pre-orders should be reported when they are fulfilled by the customer.

    • Related Articles

    • Who are the new or resuming Retailers reporting to Luminate?

      To become a Reporter please fill out This Form An active retailer is a retailer that has reported within the last 5 weeks. More Active Retailers: Stores eligible to host Live Events in extended outdoor spaces Canada reporters Worldwide reporters ...

    • Who are the Active US Retailers reporting to Luminate?

      To become a Reporter please fill out This Form An active retailer is a retailer that has reported within the last 5 weeks. More Active Retailers: Independent reporters via StreetPulse Canada reporters Worldwide reporters Stores eligible to host Live ...

    • Can I add another music item to my purchase and have that count towards charting?

      An album can be promoted as an add-on sale to a merchandise item or ticket, but not baked into merchandise or a ticket. The Customer would make a clear choice to purchase an album on its own, as a separate item. The album purchase must not yield any ...

    • If my site is hosted by Shopify, do I need to report my sales?

      If your D2C (Direct to consumer) website is hosted by Shopify, we highly recommend using the Single Music plugin on your site as they will do your sales reporting for you. Once you have created a Single Music account and installed their web plugin on ...

    • How can I address corrections to my sales reporting to Luminate?

      If there are changes needed to be made to a sales file(s) due to missing or incorrect sales activity, we ask that you please regenerate and resubmit via FTP the affected sales feeds under their original file name(s) with the corrected data. Below are ...