Music Operations
How do Brick & Mortar and Online retailer stores apply to become a sales reporter?
Independent Brick & Mortar stores, as well as Online stores, can become reporting provider of their weekly sales data to Luminate. To become a reporter, please fill out This Form. Click here for more on the Active Retailers reporting to Luminate.
I made an error when registering my song/album, how can I correct it?
If you have made an error when submitting your registration, please resubmit the registration. If you need to reach out to the metadata team please email music.referencedata@luminatedata.com . In your email, please include the following: Barcode/ISRC ...
What if I have more than one barcode for my album?
We recommend using a unique barcode for each configuration of the album being sold (i.e. CD, Vinyl, Cassette). If you are registering more than one barcode for an album, please send a merge request to music.bbmerges@luminatedata.com to ensure these ...
How can I assign the correct Genre to a song?
When registering, please select the genre that most closely matches the genre of your song/album. However, Billboard makes all final decisions on genre flagging.
How do I register my album?
To register your album with Music Connect, please visit: EAN Registration. For step-by-step instructions visit: How To Register UPC/EAN Codes To register your album, you will need to use an UPC or EAN code. If you do not currently have a UPC/EAN ...
How do I register my song?
To register your song with Music Connect, please visit ISRC Registration. To register your song, you will need an ISRC code. If you do not currently have an ISRC code, you will need to purchase one through an independent distributor. If you are ...
List of Frequently Used Links (Support FAQs) for Music Registration Related to Billboard
This list of frequently used links is related to Luminate Music Registration and Billboard Chart. Where can I find the Billboard charts? - Billboard Charts https://www.billboard.com/charts How do the Billboard charts work? - Billboard Chart legend ...
What is the Billboard 18 Month Rule?
Billboard 18 Month Rule Any new mix of a song released after 18 months of the original version is treated as a new song and is not rolled-up/merged into the original version.. If the new mix is released less than 18 months from the original version, ...
When should Pre-sale orders be reported?
Mail order pre-sale orders should NOT be reported until those units actually ship to the customers. Digital pre-orders should be reported when they are fulfilled by the customer.
Additional Verification Needed for Venues
Hello, This is regarding the (Insert Show Info Here) reports in atVenu. We are going to need some additional verification before we are able to approve these sales for processing. Please provide us with each of the below elements to aid in our ...
What are the sales reporting deadlines?
TYPE OF SALES REPORTING DEADLINE WHAT TO REPORT Daily IMO (Internet mail order) Daily 1:00pm EST All music sales shipped the preceding day Weekly IMO (Internet mail order) Every Tuesday by 1:00pm EST All music sales shipped Tuesday through Monday the ...
If my site is hosted by Shopify, do I need to report my sales?
If your D2C (Direct to consumer) website is hosted by Shopify, we highly recommend using the Single Music plugin on your site as they will do your sales reporting for you. Once you have created a Single Music account and installed their web plugin on ...
How do I create a file to report my mail order sales?
To report mail order sales to MRC, you’ll need to begin by creating a sales file. For your convenience, we have created an excel macro that will make this process easier. Please scroll to bottom and download the attached zip file relevant to the ...
To Register Music To Track Sales and Streaming
To register to track streaming and sales, please do the following: To register song titles with ISRC codes for sales & streaming: https://titlereg.soundscan.com/soundscantitlereg/registerISRC.aspx To register album titles with UPC/EAN: ...
List of Frequently Used Links (Support FAQs) for Music Registration
This is a list of frequently used links related to Music Registration for use by MRC Data Music Operations. These links can be shared externally as needed: How to Register your UPC/EAN Codes - ...
How do I Report My Venue Sales from Shows?
Please use this link to Support FAQ - https://support.mrc-data.com/portal/en/kb/articles/how-do-i-report-my-venue-sales-from-shows-18-11-2020
Can I report music sales that are bundled with merchandise or a concert ticket?
Albums can only be sold with merchandise in a "Boxed Set" or as part of a Fan Pack offering. Please see: A detailed explanation of what a boxed set (or deluxe package) is considered. For more information on Fan Packs click here. Sales of albums are ...
Can I add another music item to my purchase and have that count towards charting?
An album can be promoted as an add-on sale to a merchandise item or ticket, but not baked into merchandise or a ticket. The Customer would make a clear choice to purchase an album on its own, as a separate item. The album purchase must not yield any ...
Can my purchase yield a discount on the purchase of another music product?
There can be no contesting or incentives to the consumer to buy music in return for — or a chance to win access to — goods or experiences (whether virtual or actual), benefits or discounts of any kind. For the sake of clarity, the purchase of a music ...
What if someone buys multiple copies of the same album/song?
Any sales of 5 or more copies of an album/song attributed to one customer at the UPC/ISRC level, no matter how that number of albums is accrued, is subject to Luminate’s bulk policy rule application. For sales designated as bulk, the following credit ...
How can I address corrections to my sales reporting to Luminate?
If there are changes needed to be made to a sales file(s) due to missing or incorrect sales activity, we ask that you please regenerate and resubmit via FTP the affected sales feeds under their original file name(s) with the corrected data. Below are ...
How do I report sales from an in-store or Pop-up Fan Experience?
Please review our In-store/Pop up eligibility guidelines thoroughly to ensure that your event meets all requirements for being considered eligible for chart inclusion. Once the In-store/Pop Up eligibility guidelines have been reviewed please submit a ...
What is the process for becoming a New Luminate Reporter?
Thank you for your interest in becoming a Luminate reporter! On-boarding Process: 1. Complete New Provider Form 2. Content Services reviews submission for eligibility 3. If eligible, Content Services will pass along to Data Partners for set up, which ...