Why are some detections missing for my station?

Why are some detections missing for my station?

Downtime is defined as at least 45 minutes during which we are unable to accurately monitor a radio station, network or channel.

Some causes of Downtime include:

  1. remote monitor failure
  2. tuner failure at monitor site
  3. antenna issues at monitor site
  4. loss of communication with remote monitor
  5. station transmitter issues
  6. station stream is down

If Downtime for a station exceeds 3360 minutes (56 hours) within a Mon-Sun chart week the station will be temporarily removed from the Billboard chart panels. Once the issue is resolved and there are two full weeks of good detection data available, the station will be returned to the Billboard chart panels. This is necessary so that there is complete "This Week" and "Last Week" data to populate the chart. This policy eliminates unnatural fluctuations in airplay due to addition and removal of stations from the charts.




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