Why am I getting a Locked Out error message?
To protect the security of your account, we block any login after 10 unsuccessful login attempts.
Please visit this page
to unlock your account and restore access.
If you believe someone else tried accessing your account, we also recommend changing your password.
How do I access Music Connect?
Please visit https://musicconnect.mrc-data.com/ to access Music Connect. Music Connect is a subscription-based service, which requires an active "Luminate Data" account. If you do not have a Luminate Data account and would like to know more about ...
How do I request a new password?
If you do not remember your password, please follow the following steps: Click on the "Need help signing in?" link at the bottom of the login screen. Click on the "Forgot password?" link. Enter your email address in the "Reset Password" screen. Click ...
Why do you need access to my email address?
When you log in for the first time, we request permission to view your email address. Your email address is used as your user name. If you do not allow us to view your email address, you will not be able to use Music Connect. For more details about ...
Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?
When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex". What does that mean? Your file has artwork attached and/or extra coding. Please remove any artwork and ...
How Do I Inquire About Getting a Music Connect Account?
Music Connect is the Industry’s Premier Global Music Measurement Platform a providing comprehensive view of streaming, radio airplay and sales data for your artists, albums and songs. Music Connect helps clients dive deep into datasets to uncover ...