I made an error when registering my song/album, how can I correct it?

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• What if there is no image showing for an Artist, Album or Song dashboard?

  Please submit artist and album artwork to: Submit a Ticket The image should be a JPEG file 250 kb in size squared at 1000 x 1000 pixels. It will be uploaded as soon as possible.

• How can I assign the correct Genre to a song?

  When registering, please select the genre that most closely matches the genre of your song/album. However, Billboard makes all final decisions on genre flagging.

• Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?

  When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex". What does that mean? Your file has artwork attached and/or extra coding.  Please remove any artwork and ...

• How do I register my song?

  To register your song with Music Connect, please visit ISRC Registration. To register your song, you will need an ISRC code. If you do not currently have an ISRC code, you will need to purchase one through an independent distributor. If you are ...

• Why am I getting a Locked Out error message?

  To protect the security of your account, we block any login after 10 unsuccessful login attempts. Please visit this page to unlock your account and restore access. If you believe someone else tried accessing your account, we also recommend changing ...