I made an error when registering my song/album, how can I correct it?
If you have made an error when submitting your registration, please resubmit the registration. If you need to reach out to the metadata team please email firstname.lastname@example.org . In your email, please include the following:
The error in the registration
The correction that is needed
What if there is no image showing for an Artist, Album or Song dashboard?
Please submit artist and album artwork to: Submit a Ticket The image should be a JPEG file 250 kb in size squared at 1000 x 1000 pixels. It will be uploaded as soon as possible.
How can I assign the correct Genre to a song?
When registering, please select the genre that most closely matches the genre of your song/album. However, Billboard makes all final decisions on genre flagging.
Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?
When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex". What does that mean? Your file has artwork attached and/or extra coding. Please remove any artwork and ...
How do I register my song?
To register your song with Music Connect, please visit ISRC Registration. To register your song, you will need an ISRC code. If you do not currently have an ISRC code, you will need to purchase one through an independent distributor. If you are ...
What if someone buys multiple copies of the same album/song?
Any sales of 5 or more copies of an album attributed to one customer at the UPC/ISRC level, no matter how that number of albums is accrued, is subject to MRC Data’s bulk policy rule application. For sales designated as bulk, the following credit will ...