Why do I get an error message saying “At least 1 code must be entered” when registering an album?
When registering an album title with a UPC using the title registration form, you will need to make sure you click on the add button in the add UPC box.
Click on the Add New UPC/EAN Code
Enter the UPC
Select configuration type (Digital Album, Physical CD, etc)
Click on the red ADD button
You will see it added the UPC.
You can add another UPC by clicking on the Add UPC link again.
If you only have the one UPC, you can proceed to finish filling out the form.
Click on Verify and submit.
How do I register ISRC codes?
Go to the ISRC Title Registration Page If you are having trouble registering your ISRC please see the common errors at the bottom of this page. The ISRC Registration webpage will look like this: 1. Choose your Country to register in from the drop ...
Why am I getting a Locked Out error message?
To protect the security of your account, we block any login after 10 unsuccessful login attempts. Please visit this page to unlock your account and restore access. If you believe someone else tried accessing your account, we also recommend changing ...
What if there is no image showing for an Artist, Album or Song dashboard?
Please submit artist and album artwork to: Submit a Ticket The image should be a JPEG file 250 kb in size squared at 1000 x 1000 pixels. It will be uploaded as soon as possible.
Why am I receiving the error "StartIndex cannot be larger than length of string. Parameter name: startIndex"?
When uploading music for Virtual Encode, I'm receiving an error "StartIndex cannot be larger than length of string. Parameter name: startIndex". What does that mean? Your file has artwork attached and/or extra coding. Please remove any artwork and ...
What qualifies as a Spin?
The current process of encoding music into the BDS system for monitoring of airplay breaks each song into 6-second segments. At least 12 of these segments must hit for a detect to be counted. At least 72 seconds of a song needs to air for BDS to ...